Ask Memvio

Frequently Asked Questions

What is a Memvio?

A Memvio is a custom memory video and/or scrapbook celebrating special life experiences: from birth announcements to memorials and every occasion in-between. Our lives are filled with very special moments that become our memories and these memories will live on forever with your customized Memvio.  “…as time moves in one direction, memories move in another”.

Your Memvio celebrates your life: Weddings, Children, Birthday’s, Vacations, Anniversaries, Family Reunions, Mother’s Day, Father’s Day, Valentine’s Day, Holidays, Religious Celebrations, Sports Events, School Events, Art Events, Your Year(s) In Review, Retirement, Memorials – every occasion is a Memvio Celebration!

What pictures are best to send for picture videos and/or scrapbooking? What’s the best way to organize my photos? Where do I begin? I have such a mess –my photos are so disorganized.

Included in all of our programs and services we offer help with your photo organizing. We do suggest putting photos in folders according to year and/or event. Obviously, the better organized your photos are the better job we can do for you. We are very good doing what we do. We can usually turn what you would consider a “mess” into organized folders pretty quickly.

**If your photos are in an incredible “mess” (and we agree, LOL) it will take us a really long time to sort through, of course we will need to charge you an upcharge so we can pay our people. We will of course, call and discuss your options before moving forward.

Giving us a lot of choices is important—- we are ready to help sort through your photos.

TIPS ON SENDING PHOTOS TO MEMVIO

Send both portrait (tall) and landscape (wide) photos for more of a variety of slides for picture videos and scrapbook layout options, (all landscape photos –for example can get a bit monotonous).

Send numerous photos of same event, not just the best photo of an event. When scrapbooking, it’s important to have two— side by side, 12” x 12” pages coordinate with each other. Sometimes, this could take 8-20 photos of the same event/celebration to make some great looking layouts. The same works for creative picture video slides, some slides can use 20+ photos.

The best photos to send?

Any event, occasion or people that are important to you, —are important for us to celebrate for you. What memories are special to you is personal and unique to you. Just help us understand what’s important and we’ll work our magic.

 VERY IMPORTANT. Send “un-cropped” photos if possible. Often people crop photos to upload onto social media sites. These cropped photos prove to be difficult (sometimes, even impossible) for us to print and often times creates problems for slide placement as well.

We will do the necessary cropping. FYI: Pictures are not “taken” in the shape of a square. When you are uploading/sending photos to Memvio and you notice —they are in the shape of a square verses a 4×6 or 5×7—try to search out the original (especially if it’s a special/important photo). If you can’t find the original—we can and will work with cropped photos.

We can work with minimal information from you due to your time constraints, or pages and pages of details and stories you have accumulated and want us to know.

Telling your story and making your memvio everything you envision is what is important to us. We are very good at being able to put story lines together without a ton of information from you, we are also quite proficient in sorting important information from an abundance of media (newspaper articles, large pedigrees and family history’s). We will ask you to provide us with some guidance/guidelines —and then, whatever info you give us even if minimal we will use our creativity and experience to create an amazing Memvio for you.

Send numerous photos of same event, not just the best photo of an event. When scrapbooking, it’s important to have two— side by side, 12” x 12” pages coordinate with each other. Sometimes, this could take 8-20 photos of the same event/celebration to make some great looking layouts. The same works for creative picture video slides, some slides can use 20+ photos.

What type of media do you record to?

Any event, occasion or people that are important to you, —are important for us to celebrate for you. What memories are special to you is personal and unique to you. Just help us understand what’s important and we’ll work our magic.

Are DVDs the best medium for preserving my priceless media?

DVDs continue to be a great option and are less susceptible to environmental changes as opposed to other analog media available. DVDs do not degrade when you play them over and over. Numerous copies of the DVDs do not suffer a loss of clarity like other medias do.

Will the DVD you use be compatible with my DVD player?

You shouldn’t have a problem if your DVD player is newer than 2004. If your DVD player is older than 2004, you may want to consider getting a newer one or we can copy your data and your Memvio (photo video) onto a different format such as a flash drive, memory card (with a small upcharge). If you know of a certain type or brand of DVD that will be compatible with your DVD player you can provide us with the actual DVDs and we will upload to those DVDs.

Will the DVD-R disk play in my computer?

If your computer has a video DVD drive and proper DVD player software has been installed then yes, it should be compatible!

What forms of payment do you accept?

We accept PayPal, Visa, MasterCard, American Express, Discover and cash.

Will I know the full cost before placing my order?

Yes and no. With a “Life Story”, the full cost could get a bit complicated. We can provide costs to you one step at a time. First, the cost of converting your media (if needed). Second, pricing of producing your Memvio (photo video and/or scrapbook).

What forms of payment do you accept?

We accept PayPal, Visa, MasterCard, American Express, Discover and cash.

Will Memvio always keep a copy of my order in case I lose, damage or just want another copy?

We will keep a copy of your (picture video) order for at least 30 days. We suggest (for a minimal fee) having us upload your order onto a cloud type platform (of your choice) for permanent safe keeping. As for your custom-made scrapbook, we have no backup copies.

What do the following Initials stand for: DPI, PPI, JPEG, TIFF?

DPI: Dot’s Per Inch, a printer can print up to so many points per inch. The higher the value, the finer the print. 300dpi meets most requirements.

PPI: Pixel Per Inch, refers to the input resolution of a photograph.

JPEG: Joint Photographic Experts Group, (or Image File Format). JPEG is a popular image file format that is commonly used by digital cameras to store photos. This format also supports varying levels of compression.

TIFF: Tag Image File Format, TIFF files are larger than JPEG files but they retain the full quality of the image. They can be compressed or uncompressed, but the compression scheme is lossless, meaning that although the file gets smaller, no information is lost.

Do you offer different packages such as silver, gold and platinum?

No, we do not. We produce what would be considered by other companies a “platinum” package for “silver” pricing, (our competitor’s “platinum” packages do not compare to Memvio’s, “always so much more than platinum level masterpieces”), this goes for both picture videos and scrapbooking. We include elaborate special effects, transitions, backgrounds, layering, keyframing, titles and captions. We thoroughly enjoy creating “one-of-a-kind” Memvio’s. Our goal is for all of our clients to be very excited with every masterpiece we create. We cannot get excited with boring, so we expect neither can you, consequently, we don’t go there.

Why do you charge a deposit?

Memvio invests a lot of time, expense and expertise from moment one. We begin getting excited about your creation(s) as soon as we see your photos. Making you an emotional (happy) “wreck”, when you see your completed work of art—whether in a picture video or scrapbook, is our goal.

If we are sorting, organizing, fixing, digitizing, transferring your media we must charge at least a 60% deposit to “cover our backs”.

If you (we) are unsure of your total project costs in the beginning, we then require a $600 deposit to get started. Once we have a better idea of your total project costs, if 60% is greater than the $600 deposit you’ve paid, you will be asked to pay the difference before we proceeding. If your $600 deposit ends up being greater than 60% we will call you with options.

We charge per scan for each picture, negative and slide (all of these tasks take a lot of time and/or specialized equipment).

Please Note: All accounts must be paid in full prior to return shipping of any original media or your finalized Memvio DVDs or scrapbooks.

What if my photos aren’t in the best condition?

Memvio invests a lot of time, expense and expertise from moment one. We begin getting excited about your creation(s) as soon as we see your photos. Making you an emotional (happy) “wreck”, when you see your completed work of art—whether in a picture video or scrapbook, is our goal.

If we are sorting, organizing, fixing, digitizing, transferring your media we must charge at least a 60% deposit to “cover our backs”.

It’s not unusual for non-digital photos to be old, damaged, faded or worse. We provide basic photo corrections, basic cropping, “normal” red-eye removal and minor color correction with all images. Photos that are badly damaged with scratches or rips are charged, per image for photo restoration. It is amazing what we can do to restore damaged photos. But, this process takes time and expertise to do it right.

Sometimes our customers want us to use a particular special photo(s) regardless of its condition and do not want to spend the money to damage correct the image. That is fine and at times, it adds to the authenticity of the era we are portraying. Other times, its highly recommended to damage correct on at least a handful of “special” images. We will inform you of our professional opinion on this matter and then ultimately, it’s your call.

We charge per scan for each picture, negative and slide (all of these tasks take a lot of time and/or specialized equipment).

Please Note: All accounts must be paid in full prior to return shipping of any original media or your finalized Memvio DVDs or scrapbooks.

Can “I” scan my non-digital photos?

Memvio invests a lot of time, expense and expertise from moment one. We begin getting excited about your creation(s) as soon as we see your photos. Making you an emotional (happy) “wreck”, when you see your completed work of art—whether in a picture video or scrapbook, is our goal.

If we are sorting, organizing, fixing, digitizing, transferring your media we must charge at least a 60% deposit to “cover our backs”.

It’s not unusual for non-digital photos to be old, damaged, faded or worse. We provide basic photo corrections, basic cropping, “normal” red-eye removal and minor color correction with all images. Photos that are badly damaged with scratches or rips are charged, per image for photo restoration. It is amazing what we can do to restore damaged photos. But, this process takes time and expertise to do it right.

Yes! If you have the time and desire, digitize as much of your materials as you can yourself. Most current (newer) printers have “decent” scanning capabilities. They aren’t the quality of our Digital Ice, high dpi output— scanning capability, but they are pretty good. The scanning should be done at a minimum resolution of 300dpi, 600 dpi is best for any enlargement capabilities for both picture videos and printing for scrapbooking. The best format is JPEG. We can work with other formats as well.

We charge per scan for each picture, negative and slide (all of these tasks take a lot of time and/or specialized equipment).

Please Note: All accounts must be paid in full prior to return shipping of any original media or your finalized Memvio DVDs or scrapbooks.

Are all of the pictures taken with my digital camera and/or phone compatible with Memvio?

Memvio invests a lot of time, expense and expertise from moment one. We begin getting excited about your creation(s) as soon as we see your photos. Making you an emotional (happy) “wreck”, when you see your completed work of art—whether in a picture video or scrapbook, is our goal.

If we are sorting, organizing, fixing, digitizing, transferring your media we must charge at least a 60% deposit to “cover our backs”.

It’s not unusual for non-digital photos to be old, damaged, faded or worse. We provide basic photo corrections, basic cropping, “normal” red-eye removal and minor color correction with all images. Photos that are badly damaged with scratches or rips are charged, per image for photo restoration. It is amazing what we can do to restore damaged photos. But, this process takes time and expertise to do it right.

Yes, they should be. Keep in mind, if you are sending images taken with your digital camera or phone it is best to set the image resolution (i.e.: file size) to at least medium. Resulting in better quality for both your picture video and scrapbook. Try to send “original sized” photos—NOT ones you’ve CROPPED for social media. Bottom line, the higher quality pic, the higher quality outcome.

We charge per scan for each picture, negative and slide (all of these tasks take a lot of time and/or specialized equipment).

Please Note: All accounts must be paid in full prior to return shipping of any original media or your finalized Memvio DVDs or scrapbooks.

How should I send my materials?

Memvio invests a lot of time, expense and expertise from moment one. We begin getting excited about your creation(s) as soon as we see your photos. Making you an emotional (happy) “wreck”, when you see your completed work of art—whether in a picture video or scrapbook, is our goal.

If we are sorting, organizing, fixing, digitizing, transferring your media we must charge at least a 60% deposit to “cover our backs”.

It’s not unusual for non-digital photos to be old, damaged, faded or worse. We provide basic photo corrections, basic cropping, “normal” red-eye removal and minor color correction with all images. Photos that are badly damaged with scratches or rips are charged, per image for photo restoration. It is amazing what we can do to restore damaged photos. But, this process takes time and expertise to do it right.

If you are sending us non-digital media. Call us and we can send you a non-crushing box at our cost (we use kubox) or you can search out a box from other vendors (non-crushing strength is advised) pack your media safely and send to us: Memvio, 14532 Manchester Rd, Winchester, MO 63011. Please send all materials using a tracking number and insured. We only accept packages that require signatures. This is for your peace of mind and ours.

If you have requested rush service, be sure you’ve scheduled your “spot” in our queue and be sure to send overnight.

We charge per scan for each picture, negative and slide (all of these tasks take a lot of time and/or specialized equipment).

Please Note: All accounts must be paid in full prior to return shipping of any original media or your finalized Memvio DVDs or scrapbooks.

Can I send other printed materials to include in the picture video and/or scrapbook?

Memvio invests a lot of time, expense and expertise from moment one. We begin getting excited about your creation(s) as soon as we see your photos. Making you an emotional (happy) “wreck”, when you see your completed work of art—whether in a picture video or scrapbook, is our goal.

If we are sorting, organizing, fixing, digitizing, transferring your media we must charge at least a 60% deposit to “cover our backs”.

It’s not unusual for non-digital photos to be old, damaged, faded or worse. We provide basic photo corrections, basic cropping, “normal” red-eye removal and minor color correction with all images. Photos that are badly damaged with scratches or rips are charged, per image for photo restoration. It is amazing what we can do to restore damaged photos. But, this process takes time and expertise to do it right.

If you are sending us non-digital media. Call us and we can send you a non-crushing box at our cost (we use kubox) or you can search out a box from other vendors (non-crushing strength is advised) pack your media safely and send to us: Memvio, 14532 Manchester Rd, Winchester, MO 63011. Please send all materials using a tracking number and insured. We only accept packages that require signatures. This is for your peace of mind and ours.

Yes! If you have other “printed materials” you would like included in your Memvio, we would be happy to include them. Some examples of printed materials others have used: invitations, birth announcements, diplomas, newspaper articles, artwork and licenses. If it’s printed, we can probably include it!

We charge per scan for each picture, negative and slide (all of these tasks take a lot of time and/or specialized equipment).

Please Note: All accounts must be paid in full prior to return shipping of any original media or your finalized Memvio DVDs or scrapbooks.

Do you take extra care with old pictures in a photo album?

Memvio invests a lot of time, expense and expertise from moment one. We begin getting excited about your creation(s) as soon as we see your photos. Making you an emotional (happy) “wreck”, when you see your completed work of art—whether in a picture video or scrapbook, is our goal.

If we are sorting, organizing, fixing, digitizing, transferring your media we must charge at least a 60% deposit to “cover our backs”.

It’s not unusual for non-digital photos to be old, damaged, faded or worse. We provide basic photo corrections, basic cropping, “normal” red-eye removal and minor color correction with all images. Photos that are badly damaged with scratches or rips are charged, per image for photo restoration. It is amazing what we can do to restore damaged photos. But, this process takes time and expertise to do it right.

If you are sending us non-digital media. Call us and we can send you a non-crushing box at our cost (we use kubox) or you can search out a box from other vendors (non-crushing strength is advised) pack your media safely and send to us: Memvio, 14532 Manchester Rd, Winchester, MO 63011. Please send all materials using a tracking number and insured. We only accept packages that require signatures. This is for your peace of mind and ours.

Yes! You can send us the album and we will at a small upcharge work diligently to get your old fragile photos safely out of your album and scan them. If we feel we cannot safely remove a particular photo from your album we will scan it while still in album, the quality won’t be as good, but if it’s an important photo, even low quality is better than no copy of it. You can always try to remove the photos from the album yourself and then send the photos safely to us.

We charge per scan for each picture, negative and slide (all of these tasks take a lot of time and/or specialized equipment).

Please Note: All accounts must be paid in full prior to return shipping of any original media or your finalized Memvio DVDs or scrapbooks.

What will happen to all of my original materials/media?

Memvio invests a lot of time, expense and expertise from moment one. We begin getting excited about your creation(s) as soon as we see your photos. Making you an emotional (happy) “wreck”, when you see your completed work of art—whether in a picture video or scrapbook, is our goal.

If we are sorting, organizing, fixing, digitizing, transferring your media we must charge at least a 60% deposit to “cover our backs”.

It’s not unusual for non-digital photos to be old, damaged, faded or worse. We provide basic photo corrections, basic cropping, “normal” red-eye removal and minor color correction with all images. Photos that are badly damaged with scratches or rips are charged, per image for photo restoration. It is amazing what we can do to restore damaged photos. But, this process takes time and expertise to do it right.

If you are sending us non-digital media. Call us and we can send you a non-crushing box at our cost (we use kubox) or you can search out a box from other vendors (non-crushing strength is advised) pack your media safely and send to us: Memvio, 14532 Manchester Rd, Winchester, MO 63011. Please send all materials using a tracking number and insured. We only accept packages that require signatures. This is for your peace of mind and ours.

For picture videos, all original materials will be returned with your completed Memvio video. For scrapbooking, your original media will be returned in a scrapbooked format. Whatever original media we do not scrapbook will be returned separately.

We charge per scan for each picture, negative and slide (all of these tasks take a lot of time and/or specialized equipment).

Please Note: All accounts must be paid in full prior to return shipping of any original media or your finalized Memvio DVDs or scrapbooks.

My story is personal. Who will see my Memvio and materials?

Memvio invests a lot of time, expense and expertise from moment one. We begin getting excited about your creation(s) as soon as we see your photos. Making you an emotional (happy) “wreck”, when you see your completed work of art—whether in a picture video or scrapbook, is our goal.

If we are sorting, organizing, fixing, digitizing, transferring your media we must charge at least a 60% deposit to “cover our backs”.

It’s not unusual for non-digital photos to be old, damaged, faded or worse. We provide basic photo corrections, basic cropping, “normal” red-eye removal and minor color correction with all images. Photos that are badly damaged with scratches or rips are charged, per image for photo restoration. It is amazing what we can do to restore damaged photos. But, this process takes time and expertise to do it right.

If you are sending us non-digital media. Call us and we can send you a non-crushing box at our cost (we use kubox) or you can search out a box from other vendors (non-crushing strength is advised) pack your media safely and send to us: Memvio, 14532 Manchester Rd, Winchester, MO 63011. Please send all materials using a tracking number and insured. We only accept packages that require signatures. This is for your peace of mind and ours.

Besides Memvio employees working on your Memvio and you, your family and friends, no-one. Once in a while we do ask a customer if we can use a Memvio or portions of a Memvio creation for advertising purposes. We will never show any part of your Memvio without your permission.

We charge per scan for each picture, negative and slide (all of these tasks take a lot of time and/or specialized equipment).

Please Note: All accounts must be paid in full prior to return shipping of any original media or your finalized Memvio DVDs or scrapbooks.

Do you have a contract/client agreement/terms of service?

Memvio invests a lot of time, expense and expertise from moment one. We begin getting excited about your creation(s) as soon as we see your photos. Making you an emotional (happy) “wreck”, when you see your completed work of art—whether in a picture video or scrapbook, is our goal.

If we are sorting, organizing, fixing, digitizing, transferring your media we must charge at least a 60% deposit to “cover our backs”.

It’s not unusual for non-digital photos to be old, damaged, faded or worse. We provide basic photo corrections, basic cropping, “normal” red-eye removal and minor color correction with all images. Photos that are badly damaged with scratches or rips are charged, per image for photo restoration. It is amazing what we can do to restore damaged photos. But, this process takes time and expertise to do it right.

If you are sending us non-digital media. Call us and we can send you a non-crushing box at our cost (we use kubox) or you can search out a box from other vendors (non-crushing strength is advised) pack your media safely and send to us: Memvio, 14532 Manchester Rd, Winchester, MO 63011. Please send all materials using a tracking number and insured. We only accept packages that require signatures. This is for your peace of mind and ours.

No contracts.  But yes, a customer understanding/agreement/terms of service. Memvio strives to provide the most professional service to you as possible. A client agreement and/or terms of service acceptance helps to communicate all expectations. (i.e.: all agreements help assure we are on the same page regarding all details such as pricing, timing, limitation of liability and delivery. You can preview a sample of the terms of service.

We charge per scan for each picture, negative and slide (all of these tasks take a lot of time and/or specialized equipment).

Please Note: All accounts must be paid in full prior to return shipping of any original media or your finalized Memvio DVDs or scrapbooks.

Do you have a satisfaction guarantee?

Memvio invests a lot of time, expense and expertise from moment one. We begin getting excited about your creation(s) as soon as we see your photos. Making you an emotional (happy) “wreck”, when you see your completed work of art—whether in a picture video or scrapbook, is our goal.

If we are sorting, organizing, fixing, digitizing, transferring your media we must charge at least a 60% deposit to “cover our backs”.

It’s not unusual for non-digital photos to be old, damaged, faded or worse. We provide basic photo corrections, basic cropping, “normal” red-eye removal and minor color correction with all images. Photos that are badly damaged with scratches or rips are charged, per image for photo restoration. It is amazing what we can do to restore damaged photos. But, this process takes time and expertise to do it right.

If you are sending us non-digital media. Call us and we can send you a non-crushing box at our cost (we use kubox) or you can search out a box from other vendors (non-crushing strength is advised) pack your media safely and send to us: Memvio, 14532 Manchester Rd, Winchester, MO 63011. Please send all materials using a tracking number and insured. We only accept packages that require signatures. This is for your peace of mind and ours.

All customer orders are created with the utmost care and creativity. We will do all we can to make sure you are 100% satisfied hopefully thrilled! However, a monetary refund is not possible with memvio’s custom creations.

We charge per scan for each picture, negative and slide (all of these tasks take a lot of time and/or specialized equipment).

Please Note: All accounts must be paid in full prior to return shipping of any original media or your finalized Memvio DVDs or scrapbooks.

Can I get a refund if I decide I don’t like my Memvio?

Memvio invests a lot of time, expense and expertise from moment one. We begin getting excited about your creation(s) as soon as we see your photos. Making you an emotional (happy) “wreck”, when you see your completed work of art—whether in a picture video or scrapbook, is our goal.

If we are sorting, organizing, fixing, digitizing, transferring your media we must charge at least a 60% deposit to “cover our backs”.

It’s not unusual for non-digital photos to be old, damaged, faded or worse. We provide basic photo corrections, basic cropping, “normal” red-eye removal and minor color correction with all images. Photos that are badly damaged with scratches or rips are charged, per image for photo restoration. It is amazing what we can do to restore damaged photos. But, this process takes time and expertise to do it right.

If you are sending us non-digital media. Call us and we can send you a non-crushing box at our cost (we use kubox) or you can search out a box from other vendors (non-crushing strength is advised) pack your media safely and send to us: Memvio, 14532 Manchester Rd, Winchester, MO 63011. Please send all materials using a tracking number and insured. We only accept packages that require signatures. This is for your peace of mind and ours.

Memvio will do everything we can to make you as happy as possible. In fact, we want you not only happy, but thrilled! However, due to extensive time, labor, expertise, expenses, custom work and supplies involved, Memvio does not offer refunds.

After shipment, if for some reason, you are not 100% satisfied with your Memvio scrapbook and/or picture video, please notify us within 3 days of receipt and we will do absolutely everything we can to make you a happy Memvio customer.

We charge per scan for each picture, negative and slide (all of these tasks take a lot of time and/or specialized equipment).

Please Note: All accounts must be paid in full prior to return shipping of any original media or your finalized Memvio DVDs or scrapbooks.

I’m interested in your baby-to-grad affordable monthly program. My child is 5 can I go back in time to when he/she was first born?

Yes. Absolutely. We have a few different programs to help you go back in time.  We would be glad to talk to you about your options.

I’m interested in your baby-to-grad affordable monthly program. My child is 6 can I just move forward and participate in the baby-to-grad program until my child reaches 24 years of age?

Yes, of-course! You can go back in time or further in time. You have 18 years to enjoy your child—’s milestones in a very exciting, creative and professional platform.

I’m interested in your baby-to-grad affordable monthly program. My child is 8, can I choose to participate in the baby-to-grad program for the next 10 years (not 18)?

Yes. No problem. We do not have you sign any contract. You can participate for any length of time you choose.

I signed up for your baby-to-grad scrapbooking program for $29.99 monthly— 2 years ago. Can I now add the one-song yearly picture video to my monthly subscription for $44.99 monthly?

Yes, at any time you decide you are interested in adding the picture video program to your scrapbooking package no problem. You can also go back in time if you would like, just let us know your wishes and we’ll be glad to help.

I signed up for your baby-to-grad scrapbooking program for $49.99 monthly. Can I participate in the combo program adding the one-song yearly picture video to my monthly subscription?

Yes. Just add $15.00 to your monthly total (saving $5.00 per month) =$64.99 monthly.

Do I get to choose what photos I want you to scrapbook?

Yes and no. We certainly want you to inform us of what photos are the most memorable and important to you so we can include them. A lot of our clients have no time, we strive for memvio be the easiest, non-time consuming — most wonderful experience possible Clients also do not understand the number of photos it takes to design a great— full layout, or that the orientation (wide vs tall) needs variety. Our number one objective is to create for you a one-of-a-kind master piece that you will be so proud to have displayed on your coffee table.

How do I provide you with my photos?

When you sign up for your memvio account, we will send you login info into your own personal picture uploading space. The process is very easy.

How often do you mail us our pages?

Yearly.

I’m interested in your baby-to-grad program but I don’t like contracts. If I sign up—am I signing an 18-year contract with Memvio?

No, you are on a month-to-month commitment. Memvio, however—- is, somewhat under contract with you, as we are committing to a set price for you for 18 years.

What if I sign up for your baby-to-grad program for 18 years and Memvio ceases to exist sometime before my 18 years are up?

We’ve been professionally creating heirloom scrapbooks and picture videos for over 30 years. We strive for all of our clients to not only be 100% satisfied but in fact thrilled with every custom future heirloom we produce. We acknowledge sometimes the unforeseen does happen— we are quite certain the future of memvio is strong and its future’s longevity, much longer than 18 years. With the memvio baby-to-grad program you receive your product(s) yearly meaning you will regularly receive the pages(s) you’ve paid for, so if the unforeseen happens —you will not be out any money paid.

I’m interested in your affordable Remember When Program. Can I go back in time?

Yes. Absolutely. We have a few different programs to help you go back in time.  We would be glad to talk to you about your options.

Can I just move forward for years and not go backwards?

Yes, of-course! You can go back in time or further in time. You have multi- years to enjoy your life’s milestones and memories in a very exciting, creative and professional platform.

Can I choose to participate in the program for the next 10 years but not longer?

Yes. No problem. We do not have you sign any contract. You can participate for any length of time you choose.

I signed up for your Remember When scrapbooking program for $29.99 monthly 2 years ago. Can I now add the one-song yearly picture video to my monthly subscription for $44.99 monthly?

Yes, at any time you decide you are interested in adding the picture video program to your scrapbooking package no problem. You can also go back in time if you would like, just let us know your wishes and we’ll be glad to help.

I signed up for your Remember When scrapbooking program for $49.99 monthly. Can I participate in the combo program adding the one-song yearly picture video to my monthly subscription?

Yes. Just add $15.00 to your monthly total (saving $5.00 per month) =$64.99 monthly.

Do I get to choose what photos I want you to scrapbook?

Yes and no. We certainly want you to inform us of what photos are the most memorable and important to you so we can include them. A lot of our clients have no time, we strive for Memvio be the easiest, non-time consuming — most wonderful experience possible Clients also do not understand the number of photos it takes to design a great— full layout, or that the orientation (wide vs tall) needs variety. Our number one objective is to create for you a one-of-a-kind master piece that you will be so proud to have displayed on your coffee table.

How do I provide you with my photos?

When you sign up for your Memvio account, we will send you login info into your own personal picture uploading space. The process is very easy.

How often do you mail us our pages?

Yearly.

I’m interested in your Remember When program but I don’t like contracts. If I sign up—am I signing a multi-year contract with Memvio?

No, you are on a month-to-month commitment. Memvio, however—- is, somewhat under contract with you, as we are committing to a set price for you for as long as you participate in our monthly subscription program.

What if I sign up for your Remember When Program for multi years and Memvio ceases to exist sometime before my years are up?

We’ve been professionally creating heirloom scrapbooks and picture videos for over 30 years. We strive for all of our clients to not only be 100% satisfied but in fact thrilled with every custom future heirloom we produce. We acknowledge sometimes the unforeseen does happen— we are quite certain the future of Memvio is strong and its future’s longevity, much longer than 20+ years. With the Memvio Remember When program you receive your product(s) yearly meaning you will regularly receive the pages(s) you’ve paid for, so if the unforeseen happens —you will not be out any money paid.

What is a Memvio “Traditional Paper Custom” Scrapbook, Photo Album?

A one-of-a-kind 3D personalized, embellished scrapbook photo album. We help you preserve your very special picture memories in a beautiful, unique and creative platform. With this option, you send us originals or copies of your original photographs and memorabilia for us to creatively and permanently display.

What is a Memvio Digital Scrapbook?

It is scrapbooking on a computer using all “digital” elements (digital photos, digital papers, digital embellishments, etc.). Our digital scrapbook experts create amazing layouts and take much pride in showcasing your pictures in a very special, beautiful format. This option is great for space saving issues.

What is a Memvio Traditional Paper “Pre-Made” Scrapbook?

This option offers pre-made pages without your photos, memorabilia or journaling. With a pre-made album you simply add your photos, memorabilia and journaling into space provided. You choose the theme, number of pages, approximate photo allowances and we will create unique, amazing layouts. With this option, you keep your original media.

What are occasions that would be great to scrapbook?

Your Memvio scrapbook celebrates your life (all aspects of your life): Birth, Birthday’s, Weddings, Children, Vacations, Anniversaries, Family Reunions, Mother’s Day, Father’s Day, Valentine’s Day, Holidays, Religious Celebrations, Sports Events, School Events, Art Events, Your Year(s) In Review, Retirement, Memorials —every occasion that is worth taking “that picture” is a scrapbooking occasion!

What is the difference between a custom scrapbook and an old-school photo album?

A custom scrapbook displays your treasured stories, photos, and memorabilia and protects them for many generations to come. We use all archival and photo safe materials when creating memory albums. Many out dated photo albums have been known to deteriorate precious photos and the layout is “old school” boring. Our scrapbooks utilize the amazing embellishments available on the market today—resulting in masterpieces.

I have so many years of old photos. I want to scrapbook all of them. I don’t want to get further behind with my current pictures. It’s overwhelming! Where do I begin?

We hear this frustration often. If you enroll in our “Remember When…” , or “Baby-to-Grad” monthly subscription we can go back in time, move forward or both. We will be able to customize your program to your wants and needs. You will receive a pre-determined number of pages yearly, you are in control of what years, era and events you want covered.

All programs can be customized to your specifications.

What does archival-safe, photo-safe, acid, and lignin free mean?

Memvio is committed to preserving your memories long term. We use all archival and photo safe materials when creating memory albums.  Archival safe and photo safe means the items are free from chemicals that speed the deterioration process.  This means that all items are free from acid, lignin, and PVC.  Materials like newspaper clippings, ticket stubs, greeting cards and other wood-based products, sometimes are not safe to be near your photos or even in the same page protector. Non-archival materials can emit a chemical compound that could speed up the deterioration process. With these items, we will use a de-acidification process to assure proper preservation.

PVC free: PVC is used in plastics such as the clear protector in photo albums.  PVC releases chloride over time which speeds the deterioration of photographs.  Memvio archival scrapbooks, are 100% PVC free.

I have acidic items that I want to include in my scrapbook, what should I do?

Many mementos such as newspaper articles, handwritten notes, and other paper goods were not created with acid free materials.  If the original is desired, we will use a de-acidification spray to neutralize the acid and help with proper preservation. Another option is to make a copy of the item onto archival safe paper .

Is it harmful to my old pictures keeping them in my old-school magnetic photo album?

Yes, the adhesive in magnetic albums contains acid which is known to speed up the deterioration of precious photos and memorabilia. The papers and plastics used, often contain other harmful items such as lignin and PVC. We recommend carefully removing your pictures from these old-school albums and replacing into archival safe albums for long term future generation preservation. We do offer this service, for $30.00 per half hour. Please visit our pricing page for more information.

What is journaling? How do I include narrative?

Journaling is storytelling. Imagine sitting next to someone looking through your album. What would you tell them about a particular important picture that isn’t self-explanatory? Write it down so you don’t have to tell the story every time. Journaling can be a description of the photo, a story about the photo, describing your feelings in relation to the photo, or all of the above.

We encourage handwritten journaling done “by you”, I love having my mother’s beautiful hand-written notes, they are so very cherished. We can leave occasional journal cards strategically placed for you to journal after you receive your scrapbook (album) or we will do a limited number of computerized journaling for you if you prefer. We don’t believe in “over-doing” journaling. An occasional story or mention of a particular person or event adds prosperity. In our opinion however, too much journaling detracts from the overall enjoyment of your album.

It is best to provide your narratives with the initial order form.

How long will it take for my project to be completed?

The time it takes to complete a project depends on the size of the project and is estimated on a case by case basis. This will be discussed at the start of the project and the due date will be defined at that time. Most 30 page 12”x12” custom scrapbooks (***with pictures and memorabilia ready and organized) has a turn-around time of 2-12 weeks. All orders are completed on a first-come-first-served basis. Rush orders are accepted. Monthly subscription program items are provided to you yearly.

Will I have the opportunity to view any pages of my scrapbook before finalizing?

Yes. As your scrapbook pages are being created, you will receive an email containing images of layout designs for the first few pages to make sure we are on the same page. You can request all scrapbook pages 2-6 at a time be emailed to you for continued approval. If you choose this option you will have 48 hours to respond, with your approval or suggestion for any change(s). If you do not respond within 48 hours, Memvio will assume your approval and continue creating pages according to the proposed layout design. Most clients choose to not have every page emailed and approved for the surprise factor upon receiving the scrapbook/album in the mail. Please specify your preference in this matter.

How many photos can fit into my project?

The number of photos used for a project is dependent on the size of the project.  An average 12”×12” page: uses 1-5 (4×6) photos. However, some layouts can have 20+ cropped photos to give it a great unique look and at the same time, some layouts can have one enlarged amazing photo.

FYI: It is best to provide numerous (8-15) photos of each special event, ie: Christmas, birthday, first day of school etc.. when scrapbooking. Scrapbooking looks best when both side by side (12”x12”)–pages coordinate with each other. The more photo options for layout creation often times produces amazing layouts.

Can I order just one scrapbook page? Do you have a maximum number of pages we can order?

No order is to small or too large.

How much can I be involved in the scrapbooking? Can I choose the layout? Can I choose what pictures go on what page?

When it comes to scrapbooking, your pictures will get our creative energy flowing. You hired us for a reason, allow us the freedom to be as creative as possible, while keeping to your budget and understanding the need of fitting a “minimum & maximum” number of pictures per page (album).

If you do “really” want to work hand-in-hand with one of our professional scrap booker’s —YES, you can (if you are local) @ $60.00 per hour + album costs— as he/she creates your pages with you as the co-director.

Another option to consider —if you want to be able to decide what picture goes where, you can order a Memvio pre-made scrapbook. This option offers pre-made pages without your photos, memorabilia or journaling. With a pre-made album you add your photos, memorabilia and journaling into the space provided. You choose the theme, number of pages, approximate photo allowances and we will create unique, amazing layouts. With this option, you keep your original media.

We can email you a picture of a few pages when we begin working on your album to make sure you are pleased with the direction we are going before we continue and complete your album.

Can I add other memorabilia in my scrapbook besides pictures?

Yes! Absolutely. Provide us with items you are wishing to include in your scrapbook and we’ll do the best we can to incorporate it in our layouts. Be sure to properly fill out the order form section regarding memorabilia.

Suggested memorabilia: invitations, printed napkins, tickets, menus, personal letters or notes, newspaper articles etc. Pretty much, if its printed it can be added. Even if it’s not printed we might be able to add it. Like little pockets for baby’s teeth or first haircut clippings. Wedding garters and some of the bouquet etc…

Do you have to crop my photos and/or use permanent adhesive?

For creativity, layout purposes and to be able to utilize a few more pics, it is recommended that we have the freedom to crop, adjust or cover part of some of your photos. If there are particular pictures that you DO NOT want altered, please advise us to which ones and we will be sure to preserve its original size.
We do not need to use permanent adhesives, although we recommend we do. If for some reason, you are not wanting permanent adhesives applied we can discuss alternative ways of adhering your photos to your album. There would be additional fees associated to this service and we would not be able to guarantee items would remain in their intended location.

What about photo reprinting or enlargements?

Based on the design of each page, we will determine whether it would enhance the overall look by enlarging a few prints (we normally do suggest an enlargement at least once per 30 pages). The cost for all enlargements “we” choose is included in all pricing. If you request more enlargements then we have budgeted, there could be a photo enlargement up-charge.

What if you create a full 30 (+)-page album for me and I find more photos that I want to add to the album? Can you add to my scrapbook after you’ve completed the project?

Yes. We can add pages to your already completed scrapbook (album). It is NOT recommended that we disrupt previous created pages to insert particular photos in particular places but alternatively we can create additional pages for your scrapbook (album). It would be important to have enough photos to create a 2-page; 12”x12” side-by-side layout for easy placement of pages within your album. Make sure your scrapbook (album) has not reached its “maximum” limit in number of pages. Your scrapbook (album), which most are similar to binders, usually come apart easily making it simple to add your new pages after we create them.

What is included in the cost of the project?

Pretty much everything. All scrapbook supplies, embellishments and labor costs are included.  With the following exceptions:

Beautiful albums are included in most cases, however if you are wanting a more specialized, specific, unique album than what we provide, you would need to provide us with the album of your choice.

Our custom made scrapbooking preservation boxes custom designed and created by Craig Moodie Designs are additional. $139.99

Shipping and handling is additional.

If you are in need of photo correction/damage repair etc.., please visit the More Memvio section of our website for pricing.

What is a page? What is a layout?

A single page is considered one 12”×12” size scrapbook page. Two pages are back to back in a 1-page protector. For a 30-page album, there would be 15- page protectors holding 30 pages. A 2-page layout is two, side by side pages that are normally coordinated together. They are intended to share the same theme, event and their materials match. 2-page layouts are great when you have several photos for a single event. This creates a nice book feel when each left and right page in the scrapbook (album) complement each other.

Can you replicate more than one of my scrapbook (album)s? I know both sets of grandparents will want a copy of my baby’s albums.

Yes! More than likely it wouldn’t be an “exact” replica but if we know in advance that you want more than one of the same scrapbook we can do that. Often our clients want two or more of the same album for a variety of reasons. We do have a 3-of-a-kind scrapbooking program offering 15% off your order total, this program was especially created for new parents and both sets of grandparents. Please visit our pricing page for more information. All replicas will be custom made and take just as much time to create as the original.

I have video clips. Can you include them in my Memvio picture video?

Yes! A short “edited” ready for placement— video clip or two can be a nice addition to your Memvio. A few edited ready for placement video clips is an included feature to all of our picture video packages. Video clips needing editing, before placement is charged at $30.00 per half hour.

An unusually large number of video clips added to your picture video will be charged a small upcharge or you can choose our mini-video clip “modern home movie” service.

You tell us what you want and we’ll create it for you. Custom packages are always an option.

I want my Memvio to have background music. How do you get music for my Memvio?

Music is a very important factor in creating the right mood for your Memvio. In fact, we pride ourselves having the ability to choreograph your photos to the music. We take our time to arrange particular photos with certain lyrics and we always make sure the photos are moving to the correct beat of the music. Being a dancer/choreographer has come in very handy with creating the perfect timing of each picture/slide.

For song ideas review our song list here.

Copyright laws regarding music are enforced. Memvio obtains music legally and we require our customers to do the same. Our photo videos are created for private use only. We create them for you with the complete understanding that they are not intended for public presentation, you will not charge a fee for people to view your Memvio and you will not duplicate or use your Memvio for any other purpose other than private use.

If you wish to include music from your music collection we require proof that it has been legally purchased through iTunes (or similar service) or a purchased CD from the artist. We legally cannot use unauthorized, downloaded mp3 files or burned CDs. When we provide your music, we purchase the music specifically for your Memvio. All music that we obtain is included in the quoted price of your Picture Video.

Can I add more pictures to my Memvio at a later time?

If you think it is possible that you will want to add to the same Memvio at a later time. We suggest you have us provide you a “collected show file” flash drive or cloud upload (for an additional fee) of your picture video. If you safe guard the format we should be able to upload your show at a later date and then, add to your show.

If you think it is possible that you will want to add to the same Memvio at a later time. We suggest you have us provide you a “collected show file” flash drive or cloud upload (for an additional fee) of your picture video. If you safe guard the format we should be able to upload your show at a later date and then, add to your show.

Can I "burn" additional copies of my Memvio?

No. We do incorporate anti-copying technology to prevent duplication of the actual DVD. If you attempt duplicating the original DVD you could damage it. Memvio is not responsible for damaged DVDs. You may order additional DVD copies within 30 days of receipt of your Memvio.

Will I be able to view my Memvio picture video before you ship it?

Yes! If you would like, we will upload your Memvio picture video to a cloud type portal and email you a password protected link that only you will be able to access. One 30-minute editing and correction session is included in all pricing. More time-consuming edits will be charged an upcharge.

How long will my archival DVD last?

The DVD’s we use are high quality, 100-year archival premium DVD-R. These DVD-R discs are one of the most compatible and longest lasting DVD’s available worldwide. The data written on the discs is permanent and compatible with more than 95% of the DVD players on the market.

All DVD recordable discs are extremely sensitive to heat, UV light and humidity. Avoid any abrasive, scratching or etching treatment of the disc’s top and bottom. Even a small scratch can make them unplayable. Treat your recorded DVDs with care.

All picture videos include two DVD’s. You can always order at least one extra DVD for extra safe keeping. Another option is to order a flash drive of your show or have us upload to a “cloud” type option. Additional fees do apply.

I have so many years of old photos. I want to have all of them produced on a picture video. I don’t want to get further behind with my current pictures. It’s overwhelming! Where do I begin?

We hear this frustration often. If you enroll in our “Remember When…” , or “Baby-to-Grad” monthly subscription we can go back in time, move forward or both. We will be able to customize your program to your wants and needs. You will receive a pre-determined number of songs yearly, you are in control of what years, era and events you want covered.

All picture videos include two DVD’s. You can always order at least one extra DVD for extra safe keeping. Another option is to order a flash drive of your show or have us upload to a “cloud” type option. Additional fees do apply.

I have so many years of old photos. I want to have all of them produced on a picture video. I don’t want to get further behind with my current pictures. It’s overwhelming! Where do I begin?

We hear this frustration often. If you enroll in our “Remember When…” , or “Baby-to-Grad” monthly subscription we can go back in time, move forward or both. We will be able to customize your program to your wants and needs. You will receive a pre-determined number of songs yearly, you are in control of what years, era and events you want covered.

All picture videos include two DVD’s. You can always order at least one extra DVD for extra safe keeping. Another option is to order a flash drive of your show or have us upload to a “cloud” type option. Additional fees do apply.

All programs can be customized to your specifications.

How long will it take for my project to be completed?

The time it takes to complete a project depends on the size of the project and is estimated on a case by case basis. This will be discussed at the start of the project and the due date will be defined at that time. Most 3-7 song picture videos (***with pictures and memorabilia ready and organized) has a turn-around time of 2-12 weeks. All orders are completed on a first-come-first-served basis. Rush orders are accepted. Monthly subscription program items are provided to you yearly.

All picture videos include two DVD’s. You can always order at least one extra DVD for extra safe keeping. Another option is to order a flash drive of your show or have us upload to a “cloud” type option. Additional fees do apply.

How long will it take for my project to be completed?

The time it takes to complete a project depends on the size of the project and is estimated on a case by case basis. This will be discussed at the start of the project and the due date will be defined at that time. Most 3-7 song picture videos (***with pictures and memorabilia ready and organized) has a turn-around time of 2-12 weeks. All orders are completed on a first-come-first-served basis. Rush orders are accepted. Monthly subscription program items are provided to you yearly.

All picture videos include two DVD’s. You can always order at least one extra DVD for extra safe keeping. Another option is to order a flash drive of your show or have us upload to a “cloud” type option. Additional fees do apply.

How many photos can fit into my project?

Approximately 40-80 photos per song is properly showcased in a picture video.

Will I be able to pre-view my picture video before finalizing?

Yes. If you would like, when the production of your picture video is complete. You will receive an online pre-view link. You will be able to view the picture video in its entirety as many times as you would like. You can also send the link to others to preview. This allows you to make changes before Memvio produces the final DVD. Please Note: If there are “extensive changes”, after the first preview, additional costs may be incurred. The first pre-view with minor adjustments is included in price.

What is a Memvio Life Story?

Telling your story and making your Memvio “Life Story” / “Ancestry” / “Memorial Life Story” everything you envision is what is important to us. We are actually very good at being able to put story lines together without a ton of information (needless to say, the more info you do provide, the more opportunity for truly special segments).

We will ask you to provide us with some basic guidance/guidelines and then we will use our creativity and experience to create your Memvio “Life Story”. An average true “Life Story” is 10 songs minimum—- most end up being 18-20 songs and the length of your story usually lasts approximately one hour.

Life Story Scrapbooks are usually a minimum of 50 pages and often reach 100+

**Keep in mind, this isn’t just a birthday or anniversary photo video or scrapbook, this is your life (or a loved one’s life story), from birth (or even before, including past generations) through today.

Another GREAT option telling your “Life Story” is having a Live Interview— (an oral video biography, an oral legacy video, an oral video memoir). How amazing it is telling personal stories and family history. Showing emotions ranging from, laughter-tears, sentimental/celebrative. What a great gift to be passed down for many generations to come.  Call to discuss pricing

How long will it take to complete our Life Story?

Often, “Life Story’s” are extremely involved with a huge amount of unorganized, outdated material. Organizing and converting your material often takes more time than the actual producing of your Memvio. Although it is hard to give you an upfront timeline before we see what we will be dealing with, we can say the sorting and organizing of your material is usually completed within 8-14 days once your project reaches the top of the queue.

The standard turnaround times for converting your media ranges from 1 to 4 weeks depending on the type and quantity of media you need converted. Production of the actual Memvio takes between 1-30 weeks, once again depending on the enormity and ease of the project (scrapbooking, often takes a bit longer than picture videos). We custom create and complete each order in a timely, “first come-first served” manner and we always have the highest regard for quality first. Quality, customized Memvio’s do take time. But, always prove to be “worth the wait”.

Can you accommodate rush orders?

Rush Service is available for every type of order for a 20% upcharge of the cost of your order. For holiday rush orders and orders that need to be completed within 72 hours the cost requires a 30% upcharge of the cost of your order. For rush orders, we will move your order to the front of the queue and stay after hours to complete. Rush order slots are limited, please call for availability.

Can I order a one song Memvio?

Of Course. There are no orders too small or too large.

What are some of the celebrations used for different themed Memvio’s?

Your Memvio celebrates your life (all aspects of your life): Birth, Birthday’s, Weddings, Children, Vacations, Anniversaries, Family Reunions, Mother’s Day, Father’s Day, Valentine’s Day, Holidays, Religious Celebrations, Sports Events, School Events, Art Events, Your Year(s) In Review, Retirement, Memorials – every occasion is a Memvio celebration!

What is the typical turnaround time for image scanning?

The time it takes to process your image scanning order depends on the number of images being transferred. Typically, you can expect 2-4 weeks for a standard order.

What is the best way to view my slides prior to having them digitized?

There are a number of ways to view your slides. There are inexpensive “slide viewers” on the market. You would put each slide into a device that will magnify it. “Light Boxes” are another option. A light box is a box with light coming out of the top. You can lay out your slides on the top of the box to view them more easily.

How many slides/photos/negatives can fit on one data DVD?

This depends on many factors including the file format, resolution, magnification, color bit depth, etc. For basic transfers, a DVD will hold about 900 slides or negatives and 2000 photos.

Will you touch-up my images when you transfer them?

Yes. We have a manual color correction for images that have faded over time.

What type of photos can you scan?

We can scan all photo sizes up to 12.2 x 17.2.

What types of slides can you scan?

We scan 35mm, 110, 120, 220, 126 and 127mm slide formats.

What types of negatives can you scan?

We scan 35mm, APS, 110, 120, 220, 126 and 127mm, and disc film negative formats

What type of audio media can you transfer?

We can transfer 33s, 45s, 78s, audio cassette, microcassette, ¼- inch reel to reel recorded at 1- 7/8 inches per second (IPS), 3 3/4 IPS, 7 1/2 IPS, 15 IPS, 30 IPS, and also audio from any of the video formats we transfer.

Do I get my media back when you are done?

Yes, you receive everything you left with us back when you pick up your order.

Why transfer your treasured audio recordings to CD?

The short answer? Usability and preservation. After you digitize your media, you can easily load it into your computer, your iPod/MP3 player, use it in editing projects, etc. You also stop the continual degradation of your media.

What is your process for audio transfers?

We use our high- quality equipment to transfer your media to our computers, where we can turn it into an audio CD, MP3 CD, do restoration work, or send it over to our editing department if you plan on using it for a slideshow.

Can you fix a skipping record?

Yes. Keep in mind though, a skipping record is due to warping or scratches, and depending on the severity of the warp or scratch, removing it entirely and have it blend unnoticeable into the recording may not be possible. If the scratch is very deep, the audio signal is simply not there anymore, and there will be noticeable gaps as the recording progresses. In these cases, we recommend looking for another copy that is better quality (which may be cheaper after all is said and done to transfer). This service is performed on “edit time” 1/2 hourly rate of $40.

Can you fix a broken tape?

Yes, we can fix broken tapes for $40. This charge is ONLY charged if you request a repair, and even then, only if we can successfully transfer the media afterwards. This charge covers opening up the cassette casing, splicing 1-3 broken pieces, and putting it into a new casing if necessary. If the repair requires more complex or detailed work than that described previously, we’ll be happy to give an estimate before any work is done or charged.

Do you respect my privacy?

Yes! Our customer’s privacy is important to us, so we normally only review the recordings for quality and track separation, if required. If you are nervous about sensitive information, let us know and we can even go so far as do the transfer without ever even hearing the audio.

How long will this process take?

Due to so many orders—we ask for 4-8 weeks for completion. If you need rushed services, we charge a 30% rushed service charge. Call for availability.

What is Blu-ray?

Blu-ray Disc (BD) often referred to as just “Blu-ray” is the name of the new format designed to replace DVD. The format was developed primarily for the new high-definition media revolution, as well as storing large amounts of data. The format offers as much as 5X the storage capacity of traditional DVDs, it can hold up to 25GB on a single-layer disc and 50GB on a dual-layer disc.

Why the name Blu-ray?

The name Blu-ray stems from the technology involved in the process of writing the information to the disc. The laser used to write the information to the disc is blue-violet. The name is a combination of “Blue” (blue-violet laser) and “Ray” (optical ray). According to the Blu-ray Disc Association the spelling of “Blu-ray” is not a mistake, the character “e” was intentionally left out so the term could be registered as a trademark.

The correct full name is “Blu-ray Disc” (not Disk) The shortened name is Blu-ray, not Blu-Ray (incorrect capitalization) or Blue-rey (incorrect spelling) The correct abbreviation is BD or BD-R for writeable discs or BD-RE for re-writable discs

How much data can you fit on a Blu-ray disc?

A single-layer disc can hold 25GB. A dual-layer disc can hold 50GB.
We currently only offer single-layer 25GB.

How much video can you fit on a Blu-ray disc?

Specific times may vary depending on bit rates, but on average: Over 2 hours of high-definition (HD) video on a 25GB disc. About 11 hours of standard-definition (SD) video on a 25GB disc.

Will Blu-ray replace DVDs?

Eventually, yes. Many movie studios are releasing their films in high-definition on Blu-ray disc. DVDs will still be around for a long time, our DVD’s are 100 year archival so they will be around even longer! When HDTVs become more widespread Blu-ray will be the main format.

Will my Blu-ray player work with Memvio Blu-ray discs?

The Blu-ray discs we produce here are BD-R, most new players support the BD-R disc type.

Will Blu-ray players be backwards compatible with DVD?

Yes, several leading consumer electronics companies have created products that can play CDs, DVDs and Blu-ray discs using a BD/DVD/CD compatible optical head, so if you have any of these formats they will play on “most” players. In fact, most of the Blu-ray players coming out will support up-scaling of DVDs to 1080p/1080i, so your existing DVD collection will look even better. While it’s up to each manufacturer to decide if they want to make their products backwards compatible with DVD, the format is far too popular to not be supported. The Blu-ray Disc Association (BDA) expects every Blu-ray Disc device to be backward compatible with DVDs. Why should I upgrade from DVD to Blu-ray?

The simple answer is High-Definition. If you’ve ever seen high-definition (HD) video on an HDTV, then you know just how incredibly sharp the picture is and how vivid the colors are. In fact, High-Def offers 5X times the amount of detail compared to standard-definition (SD) video. The problem with DVDs is that they only support Standard-Definition and don’t have the necessary storage capacity or data transfer rate to satisfy the needs of HD. That’s where Blu-ray comes in, it offers up to 50GB of storage capacity and enables playback, recording and rewriting of Hight-Definition video for all of the HD resolutions up to 1080p. Blu-ray also supports high-definition audio formats and lossless audio.

How many hours of video can go onto one DVD?

Two hours and four minutes of video will fit onto one DVD.

If my movies are transferred to DVD can I edit them on my home computer?

No, unless you are an advanced computer user, but it is not advised. The main reason is that you would be working with highly compressed video.

If you transfer the data from the DVD to the computer for editing, the quality is not the same as that of the originally uncompressed video used to create the DVD. It also takes a lot of processing power to edit the compressed video, and although you can fix this problem by converting it to a less compressed video format (such as AVI), you will still see a quality loss. Also, when you re-render that video that has previously been on a DVD it will re-compress again and you will notice more than a little loss of detail.

What if I want to review each of my tapes before giving them to you to transfer?

At this time, we do not rent out our machines for customer to view their tapes. Our insurance does not cover public deck access of our expensive equipment. We do ask a series of questions which usually negates the need for customer viewing.

Can you combine multiple video tapes onto one DVD, and does it cost extra?

Yes, we can combine multiple tapes onto one DVD and there is no difference in price for this service. Remember that: a maximum of 2 hours will fit on one DVD, so if your tapes average one hour or more it would not be possible to combine. Also, if you don’t know the exact timeline of your tapes, it is best not to combine tapes because it gets confusing when the material on one DVD skips around in years. We do offer discounts for clients transferring 20+ hours of video.

What if I would like some editing done on my video tapes?

No problem. We can transfer your videos onto an external hard drive that will allow for editing.

What types of video tapes can you transfer?

We can transfer VHS, VHS-C, Hi8, 8mm, Video8, Digital8, MiniDV, HDV, MiniDVD, MicroMV.

When transferring movies, what frame rate(s) do you use?

We use 15, 18, and 24 frames per second for capturing. The rate is determined by the type of film (regular 8, super 8, 16mm, 16mm with sound). We capture directly into a computer so it is perfectly synchronized.

How many feet of film can fit onto one DVD?

Regular 8” fits 1620 feet. “Super 8 can fit 1800 feet. 16mm film with sound fits 4300 feet. 16mm without sound fits 2700 ft.

Can you add background music to my order?

Yes, we can add royalty free music or we can purchase music from iTunes for you.

Can you transfer film with sound?

Yes. In fact, we are one of the few companies anywhere than can transfer film with sound flicker-free. Most companies do not transfer the sound that comes with the film, and the few that do may do it, but with a flicker (flicker is not good).

Do you enhance the color of my movies?

Yes. Every step in the process of film transfer helps to enhance the final images. Cleaning the film will help with getting most of the dust and other particles out of the way. Our premium level of film transfer is in our opinion unbeatable for adjusting brightness and color balancing.

What if my film smells like vinegar or has a white powder on it?

This is common symptom of older film. Even if your film smells awful, most of the time it can still be transferred. If your film has curled over and smells like vinegar then there is a chance that the images are unrecoverable without scanning each frame individually. Send it in and we’ll see what we can do.

How is my film cleaned?

The film is cleaned while rotated onto a secondary reel. Different cleaning methods are used depending on the type of film and the condition it is in. We also check for breaks or bad splices at this time. Repairs are made and there is no additional cost for this. Film may be spliced onto 400 reels in the order you specify. The cleaning process is something that takes about the same amount of time as the actual transferring and why we generally ask for 6 weeks to complete your order.

How do I know how many feet of film I have?

Usually a 3–diameter reel holds about 50 ft. A 5– reel holds 200 ft. A 7– reel holds 400 ft. If you have a box of film that reads 25 ft., it may actually contain 50ft. This type of film was recorded on 2 sides and then split during the processing.

How can I help assure the long-term preservation of my scrapbooks?

  • Memvio has contracted with “Craig Moodie Designs” to custom build amazing memory boxes to securely and safely store and protect your scrapbooks. Equipped with handles to easily carry and show off to family and friends, keeping any unwanted dust, moisture etc.., out of the box and away from your scrapbook. You can order the custom memory boxes— stained and then distressed painted to match the color of your album or you can choose your favorite stain color to match your other home furnishings. These boxes are beautiful and perfect to preserve your scrapbook. The cost for the memory boxes are $139.99 and is included at no cost—with all 100+ page —single scrapbook orders.
  • We also offer scrapbook “hospital care” and/or “facelifts”! After years of viewing—the plastic page protectors can get a bit rough. A lot of our customers are a bit intimidated with the idea of taking the scrapbook apart, replacing the plastic and being able to put the scrapbook back together as it is supposed to be—-we can do this for you! Give us a heads up —that it is coming back. Ship your scrapbook to us —we’ll replace the plastic page protectors, check the security of the adhesive holding everything in place. The album and its spine will be checked to make sure its holding up to the wear and tear of people enjoying the album and if needed we’ll replace the outer album. Then we’ll ship it back to you in new or at least near new condition. Cost for this service is only: $99.99 plus shipping.

How can I help assure the long-term preservation of my picture videos?

  • Memvio provides a basic DVD sleeve with each Memvio picture video. We also offer a beautiful laser engraved protective case (higher quality for long term preservation) holding two, three or four discs (depending on what you order) as well as a similarly beautiful laser engraved protective case for your flash-drive for safekeeping. Cost: $49.99 for 2-disc case. $59.99 for 3-disc case, $69.99 for 4-disc case. $49.99 for flash-drive protective case.
  • We offer a “collected show” back-up format (loaded onto an external hard drive or flash-drive) of your entire show. This format is not a “playable” format, — but, if something happens to your original Memvio DVD —with this program, we’ll be able to access your show via the back-up and burn additional copies. The cost for this service is $119.99 which includes a state-of-the-art hard-drive or large flash drive (your choice) and two newly burned DVD’s of your show (when needed).

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Office Address:

14532 Manchester Rd Winchester, MO 63011

833.7memvio (63-6846)

314.7memvio (63.6846)

support@memvio.com

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